FAQ
PLEASE KEY IN YOUR POSTCODE TO GET AN ESTIMATE SHIPPING FEES, IF YOUR CODE APPEARS OUT OF RANGE JUST CONTACT US DIRECT TO CHECK FOR YOU.
FOR QUICK DELIVERIES, UPON REQUEST BY CUSTOMER WE CAN ARRANGE BY EITHER LALAMOVE OR GRAB, FOR OTHER DELIVERIES ITS BY USUAL COURIER, TIME FRAME DEPENDS ON THE PLACE OF DELIVERY. USUAL ESTIMATE TIME IS ABOUT 3-5 WORKING DAYS.
WE OFFER A WIDE RANGE OF PAYMENT OPTIONS ON OUR WEBSITE, KINDLY REFER TO THE BOTTOM PART OF THE WEBPAGE TO SEE OPTIONS.
CONTACT US IMMEDIATELY UPON RECEIVING THE PRODUCT, LET US KNOW THE FAULT OR DAMAGE WITH PICTURES FOR REFERENCE AND WE WILL ASSIST ACCORDINGLY. WHATSAPP US FOR FASTER RESPONSE.
GOODS CAN BE RETURNED WITHIN 7 DAYS AFTER DELIVERY, WITH A PROOF OF PURCHASE AND ALL PACKAGING REPLACED BACK. RETURNED GOOD WILL ONLY BE ACCEPTED IF DAMAGE IS FROM BEFORE THEY REACH THE CUSTOMER. ANY DAMAGE AFTER DELIVERY CUSTOMER IS RESPONSIBLE, YOU MAY CONTACT US FOR ADVISE OR HELP ON WHAT TO DO.
LAMPSHADES –
ALWAYS HANDLE THEM WITH EXTRA CARE AND AVOID PRESSING ON THE BODY OF THE LAMPSHADE TO AVOID DAMAGE OR DENTS. WIPE DUST OFF IF DUSTY , USE A CLEAN MICROFIBRE CLOTH FOR BEST RESULTS.
CUSHION COVERS –
WASH WITH GENTLE DETERGENT, CAN MACHINE WASH BUT ALWAYS KEEP LOW SETTING OR GENTLE WASH. HAND WASH WORKS BEST TOO FOR THIS FABRIC.
POUFFES AND BENCHES
WIPE WITH A CLEAN WET CLOTH TO CLEAN STAINS OR DIRT. HARD STAINS MAY REQUIRE MORE HARSHER CLEANING AND MAY AFFECT COLOUR OF FABRIC IF STRONG CHEMICALS ARE USED. ALWAYS START WITH WET SOAPY CLOTH AND LET IS AIRDRY.
KINDLY CONTACT THE PERSON IN CHARGE VIA CONTACTS PROVIDED ON OUR WEBSITE. RESPONSES ARE USUALLY QUICKER VIA WHATSAPP COMPARED TO EMAIL. IF YOU PREFER OR IF ITS URGENT GIVE US A CALL. +60129337790